Privacy policy

Caremont Privacy Policy

Effective Date: March 26th, 2026

Caremont LLC (“Caremont”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you interact with our website and services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and other information you provide when interacting with a dental practice using Caremont
• Communication Data: Call recordings, transcripts, SMS messages, and appointment-related interactions
• Usage Data: Information about how you interact with our website or platform
• Device Information: IP address, browser type, and device information

How We Use Your Information

We use your information to:

• Provide and operate our services
• Send appointment reminders and service-related SMS messages
• Facilitate appointment booking, rescheduling, and cancellations
• Respond to inquiries and provide support
• Improve our platform and services
• Ensure security and prevent fraud

SMS Communications

If you provide your phone number to a dental practice using Caremont, you may receive SMS messages related to your appointments or inquiries.

These messages may include:

• Appointment confirmations and reminders
• Scheduling updates
• Follow-up communications

Message frequency varies. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact support@caremont.ai.

We do not sell or share SMS consent or personal information with third parties for marketing purposes.

How We Share Information

We may share your information:

• With dental practices that you interact with
• With service providers who help us operate our platform (such as cloud hosting, messaging, and analytics providers)
• When required by law or to protect our rights

We do not sell your personal information.

Data Security

We implement appropriate technical and organizational safeguards to protect your information, including encryption, access controls, and monitoring.

While we take reasonable steps to protect your data, no system is completely secure.

Healthcare and Sensitive Information

Caremont provides communication tools for dental practices. While we take security seriously, SMS and phone communications may not always be fully secure.

Patients should avoid sharing highly sensitive medical information over SMS when possible.

Where applicable, Caremont works with service providers that support healthcare compliance standards.

Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data

To exercise these rights, contact us at support@caremont.ai.

Third-Party Services

Our services rely on third-party providers such as telephony, cloud infrastructure, and AI systems. These providers may process data on our behalf in accordance with their own privacy policies and applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, contact:

Caremont LLC
382 Northeast 191st Street #794595
Miami, FL 33179
support@caremont.ai